In today’s telecom scenario, service providers have enough in their hands and are struggling with enormous data, simultaneously trying to provide fresh products to consumers in order to retain them and improve revenue. To provide advanced infrastructure and services, they are getting help from managed service providers. This can reduce cost and improve efficiency by entrusting work to experts in the field.
Problems in Margin Management
Every provider in the telecom industry will find margin management a very big and difficult responsibility. This is because the industry has inherent problems such as supplier performance, traffic instability and changing rates. This creates inconsistencies which makes it hard for all carriers to sustainably manage margins. However, to tackle this efficiently, certain tools, systems as well as capabilities are essential so that carriers can build business policies that can be easily implemented. Actually, the capabilities of a carrier are directly related to its skill in managing well the changing rates from suppliers. Their ability to enforce routing changes is also equally important. They should be able to get rid of routing that accidently brings about arbitrage risks. Obtaining knowledge of the impending traffic immediately will help them to find out how their network is doing as against their planned policies. Hence, for a good management of margins, a robust BSS and OSS solution is necessary.
Benefits of Managed Services
An effective margin management is the only solution for CSPs to transform their aging operations support system into a modernised environment. One important step is to look at OSS as a facilitator for transformation. When operations are outsourced, it is easy to handle a modernisation plan. It helps CSPs to concentrate on their business. Capital expenditure is reduced with outsourcing and the advantages can be experienced sooner than later. Scalable and flexible solutions are designed enabling operators to offer innovative and complex services to consumers. Improved margins and operational efficiency is possible with BSS/OSS solutions. There is service reliability and CSPs can get products worth the money. They can obtain solutions that are created by experts and carried out by professionals.
The New Role of Managed Service Providers
Facing escalating competition, CSPs are looking at managed service providers who can provide revenue-generating services. There will be challenges that they have to face in this transition to converged, next-generation network infrastructures. Outsourcing most of your management and implementation to experts will only help CSPs. When most of the management jobs are under one center, it ensures very little disruption of business processes. The outsourcing job of customer care and billing is not new; however, outsourcing of OSS systems is something that service providers have to get accustomed to.
Author Bio: Author is a diverse corporate writer, editor and marketer with years of experience. Currently sharing information on margin management and managed service providers.