An Overview Of Chatbots As The Future Of Mobile Apps

  Rotan Sharma    March 3, 2020    765

 

Today, interactive chat is hugely considered to be one of the next frontiers of web and mobile app development. Whether it is to sell users a product, respond to information requests, or to help guide users through a support issue, chat opens diverse opportunities for user engagement. In the past few years, chatbots have scaled new heights in establishing communication and interaction with humans. According to the Grand View Research report, it is expected of the global chatbot market to cross $1.23 billion by 2025. There will be a massive increase in the number of chatbot companies worldwide. 

Chatbots bring automation in the whole process and make it more engaging, customer-friendly, and quick. 

Why Mobile Apps Should Integrate Chatbots?

  • Ease of installation and integration
    One of the most important reasons for why mobile apps should integrate chatbots is the fact that bots can be integrated and installed readily in the custom mobile app solution. The users can also make use of the bot straightway and start chatting. There’s no requirement of any additional software in your business app to run the bot.
     

  • Cost-effective and robust tool
    Although chatbots can perform in harmony with the business requirements, they prove to be cost-effective in developing and integrating into the mobile app. Chatbots can make mobile apps more robust as well as interactive at a relatively low cost. It wouldn’t be wrong to say that chatbot development and integration is low-cost in comparison to the development of a custom IM app.
     

  • Make the most of messaging apps
    Text messaging or chat is one of the most cherished features of a mobile app. Chatbots can without any doubt make the messaging app way more attractive. The chatbot can be readily integrated as a feature and enhance the messaging feature of the custom business mobile app. There’s also a possibility of building chatbots to handle any situation.
     

  • Possibility of social media linking
    Bots can also be linked to the social media accounts of the user. One example of it is Slack. When one of the team members installs it, it automatically gets added to other member’s accounts as well, so that everyone can use it. 

Chatbots play a crucial role in engaging customers in business apps especially in the retail and eCommerce sectors. 

Wrapping Up

In today’s business world, chatbots have become an utmost necessity. It has been found in research that 70% of the customers prefer to communicate to a chatbot instead of talking to a customer care executive. Adding a chatbot to the app not only makes it attractive but also a more accomplished one. For more updates on chatbot development services, you can get in touch with us over email. 


 Article keywords:
#chatbotdevelopmentservices, #chatbotcompanies

 


 Share this article: 
Print Digg StumbleUpon del.icio.us Facebook Yahoo! Buzz Twitter Google Bookmarks LinkedIn MySpace Orkut PDF Scoopeo Viadeo Add to favorites
      

© Copyright - Articles XP