During COVID-19, virtual communication became an integral part of our daily life. Also it is a top priority for enterprises and startups. To help this upsurge in unexpected demand, communication APIs turned into a go-to option and today they are the most favored technology for virtual communication. To make it scalable and inexpensive there are various options available. Twilio has been one of the top API providers for communication services since 2008. It is popular due to its ease of use and whole suite of enterprise services that it offers. But, the most popular option is not always the best option. So before choosing the best one, you must analyze several options with their pros and cons. Here we came with 7 best alternatives to twilio. Before digging to the alternatives let us discuss- why is there a need for an alternative to Twilio?
Twilio has been helping businesses with customized communication since the beginning of the API era. But there are some limitations to the Twilio. For instance, European Union has strict laws for data exchange with US. As per GDPR(General Data Protection Regulation), data transfer across servers in the US and EU should be safe. GDPR helps to regulate the data transfer. According to the EU court’s latest ruling, it is now illegal to use US-based cloud service provider though it has physical server in Europe. So many European companies are looking towards a Twilio alternative.
Also Twilio has pricing issue, it offers communication API services at high price. Total cost of ownership with Twilio is expensive. At the same time, there are twilio alternatives that offer similar services at low TCO. Let us see the top 10 alternatives to Twilio.
It has a strong network of more than 1600 global operators and connectivity in 195 countries. It offers conference calls, recording and multi-language support for text-to-speech features for more than 50 countries and messaging in 19 countries. Mainly, Plivo can help financial organisations with browser-based call centre SDK for better communication. In Plivo long message, concatenation is available and allows you to send SMS with more than 160 characters. When the sender exceeds the cap, the phone detects it and splits it to two different SMSes. This feature is more interesting because the receiver receives these broken texts as one message.
Plivo can help financial organizations like banks, fintech, and credit lenders to utilize browser-based call center SDK for better communications.
It is a best option for businesses with voice services available across Europe and SMS is available in the UK, Sweden and Germany. Nexmo has more than 7 billion people across 225 countries. You get a suite of communication APIs that helps to integrate SMS, MMS, calls, videos and social chat apps. Nexmo offers adaptive routing feature to route the messages to the optimum path. So enables faster delivery to user devices. Carrier network in Nexmo is directly used and with this it is easy for developers to manipulate the data and understand the architecture.
Vonage has 7 billion users in 225 countries and global web of more than 1600 networks. It combined Nexmo’s communication prowess with video capabilities of TokBox. Thus, you can get a suite of communication APIs that help to integrate SMS, MMS, calls, videos and social chat apps such as Whatsapp, Facebook Messenger etc. It offers API calls with 99.99% error-free response rate and short data access turnout. Vonage offers a feature called adaptive routing whose algorithm routes messages to the optimum path, enabling faster delivery to user devices. The use of REST APIs eases the manipulation of data and understand the architecture.
It provides various services like voice, messaging and call management that allows you to automate phone number ordering, porting and activation. This provides you an access to more than 52 million phone numbers in the US. In this bandwidth’s messaging API support long messages with some extra features like emoji support, pin codes, and push notifications. It also provides 911 APIs with services such as dynamic location, physical addresses and coordinates.
It is an excellent choice toad calling and messaging features. It supports the REST APIs to create easy integrations into android and iOS apps. Simple user interface and quick setup makes it popular developers. Sinch offers A2P(Application to Person) messaging through programmable APIs. 50,000+ developers uses APIs of Sinch and more than 25 billion transactions annually are executed through the platform. SDK solution of Sinch is comprehensive and eliminates the requirements of coding.
It supports customer interactions with amazing features like click-to-call and SMS with mobile push notifications. Also it offers integrations of chatbots and real-time communication capabilities. You will look over communication solutions like APIs, SDK for voice, video, messaging, two-factor authentications, Call Queueing, Conferencing, and WebRTC.